Privacy Policy

When you submit an enquiry, request a quote, message us on WhatsApp or email, we collect:

• Identification: full name, company name where applicable.
• Contact details: email address, phone number, WhatsApp number.
• Request details: description of items, vehicles, gifts or services you wish to source, source country, budget range and timeline.
• Communications: messages exchanged via our website forms, email, WhatsApp or phone.
• Technical data: IP address, browser type and basic usage analytics, collected automatically when you visit the site.

Our primary contact channels — WhatsApp ( wa.me/254700000000) and email ( concierge@daichiprocurement.com) — collect any personal data you choose to share in those messages.

• To respond to your enquiry and deliver the procurement or concierge service requested.
• To process payments, arrange shipping, customs clearance and delivery in Nairobi.
• To communicate updates about your order via your preferred channel.
• To comply with our legal, tax and regulatory obligations in Kenya.
• To improve our services through aggregated, anonymous analytics.

We do not sell your personal data. We do not use it for unsolicited marketing.

We process your data on the basis of (a) your consent when you submit a form or message us, (b) the performance of a contract when we source and deliver goods on your behalf, and (c) our legitimate interest in operating and improving the service.

We share the minimum data necessary with trusted third parties that help us deliver your request, including:

• International suppliers, retailers and auction houses for sourcing.
• Shipping, freight and customs clearing agents.
• Payment processors and financial institutions.
• Cloud infrastructure providers that host our website and database (Supabase, hosted in the EU).

All third parties are bound to confidentiality and may only use your data for the agreed purpose.

Because we source globally, your data may be transferred outside Kenya — for example to suppliers in the UK, USA, UAE, China or Japan. Where this happens, we ensure appropriate safeguards are in place such as standard contractual clauses.

• Active enquiries and order records: up to 7 years, in line with Kenyan tax and accounting law.
• WhatsApp and email correspondence: up to 3 years from the last interaction.
• Marketing or newsletter consent: until you withdraw it.
• Website analytics: up to 26 months in aggregated form.

Under the Kenya Data Protection Act and the GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data, subject to legal retention requirements.
• Object to or restrict certain processing.
• Withdraw your consent at any time.
• Lodge a complaint with the Office of the Data Protection Commissioner of Kenya.

We protect your data with encryption in transit, access controls, and row-level security on our database. Access to your records is limited to the concierge staff handling your request.

We use a minimal set of essential cookies and aggregated analytics to operate the site. We do not use third-party advertising trackers.

To exercise any of your rights or to ask a question about this policy, contact us:

• Email: concierge@daichiprocurement.com
• WhatsApp: wa.me/254700000000
• Postal: Daichi Procurement Solutions Ltd, Nairobi, Kenya.

We respond to data requests within 30 days.